Austrian Hotel Regulations Cancellation Policy Withdrawal from the Accommodation Contract 1. Up to three months before the agreed arrival date of the guest, the accommodation contract can be terminated by either contracting party without paying a cancellation fee, by unilateral declaration. The cancellation declaration must be in the hands of the contracting partner no later than three months before the agreed arrival date of the guest. 2. Up to one month before the agreed arrival date of the guest, the accommodation contract can be terminated by either contracting party by unilateral declaration, but a cancellation fee amounting to 40% of the room price must be paid. The cancellation declaration must be in the hands of the contracting partner no later than one month before the agreed arrival date of the guest. 3. The accommodation provider has the right to withdraw from the contract if the guest does not arrive by 6 p.m. on the agreed arrival date unless a later arrival time has been agreed upon. 4. If the guest has made a deposit, then the room(s) will remain reserved until no later than 12 p.m. the following day. 5. Even if the guest does not use the ordered rooms or the board services, they are obliged to pay the agreed fee to the accommodation provider. However, the provider must deduct what they have saved due to not providing their services or what they have received by renting the ordered rooms to someone else. No cancellation fees apply up to 3 months before cancellation, 40% up to 1 month before the arrival date, 70% up to 1 week before the arrival date, and 90% in the last week before the arrival date of the total package price. 6. The accommodation provider is obliged to make an effort to rent out the unused rooms according to the circumstances (§ 1107 ABGB). Attention for dog owners! DOG GUIDE Escape the everyday life, rest, relax, and take long, restorative walks – all together with your four-legged friend. We are happy for you and wish you and your well-behaved four-legged companion a pleasant stay in our Chalet-Tannheimertal. We consider some rules for the coexistence of humans and animals to be sensible: • Please do not leave your pet unattended in the chalet. They are in an unfamiliar environment with unfamiliar sounds. Leaving your four-legged friend to fend for themselves is always a risk and may also be frightening for your dog. • Furthermore, we ask you to accept bedrooms and beds as an absolute no-go zone. • We recommend bringing your pet's usual dog basket and blanket from home so that they can feel at home from day one. • Our chalet meadow is not fenced to offer our guests an unobstructed view of the beautiful nature. This means that you should leash your four-legged friend when leaving the chalet. This ensures that your dog does not run up to other guests or wildlife, which we still have in large numbers. The same applies to the "dog toilet". If your four-legged friend does their business outside the chalet while walking, please make sure to pick up the excrement with a suitable bag, which can then be disposed of at several points along the hiking trail to Schattwald in appropriate dog waste boxes. • Please understand that we rate the final cleaning in the chalet according to the degree of soiling, and it may increase depending on the cleaning effort required. • If something goes wrong or breaks despite all efforts, please inform us as soon as possible so that we can look for a suitable solution together.