Cancellation policy
By booking, you are offering us the conclusion of a rental agreement. You can direct your booking to us via email, post, or telephone. The contract is concluded as soon as we have informally confirmed your booking in writing via email.
Special requests and verbal agreements are valid once they have been confirmed by us in writing. If we ever forget something or make a mistake, please let us know immediately so it can be promptly corrected.
If Villa Parco degli Olivi cannot be taken over on the agreed day, e.g., due to heavy traffic or car breakdown, etc., the full rental price remains due. The same applies if you leave Villa Parco degli Olivi earlier than agreed.
Cancellation
You are entitled to cancel at any time before the start of the trip. The amount of the cancellation fee depends on the time at which we receive the cancellation notice.
Cancellation fees
For cancellations up to 43 days before the start of the rental, 10% of the rental fee, but at least 50.00 euros as compensation for the administrative effort already made.
For cancellations from 42 to 29 days before the start of the rental, 50% of the rental fee
For cancellations from 28 days to 2 days before the start of the rental, 90% of the rental fee
For cancellations made later and for non-utilization of the contractually agreed services, the full rental fee
If Villa Parco degli Olivi can be re-rented in whole or in part after your cancellation, only the difference between the cancellation costs and the actual replacement rent received, plus a compensation fee of 50.00 euros, will be due.
We strongly recommend that you take out travel cancellation insurance.
Duties as a tenant
As our guests, you are expected to treat the rental property, its inventory, and the grounds with care and keep them clean. During your stay, you are responsible for cleaning Villa Parco degli Olivi.
The rental property may only be occupied by the number of people booked with us. Please register any additional persons before departure with us or upon your arrival with the key holder. They will then be charged separately if applicable.
The cleaning of kitchen appliances, dishes, and cutlery is the responsibility of the tenants and is not included in the final cleaning. You can have these tasks performed by the cleaning staff for an additional charge on the final cleaning costs. The corresponding surcharge will be deducted from the deposit.
Please report any damages caused by you or your companions to the rental property or its furnishings immediately to the key holder. The tenant is liable for all damages caused during the rental period. The corresponding costs will be withheld from the deposit.
Defect notification
We urgently ask you to report any defects that may occur immediately to the key holder. They will provide a remedy as quickly as possible. In all cases, you can also contact us directly. You will find the telephone number in the documents.
Liability
We are liable within the scope of our duty of care for the maintenance of Villa Parco degli Olivi, the accuracy of the service description, and the proper provision of services. We cannot be held liable for material, financial, or personal damages for which we do not bear direct responsibility.
Parents are liable for their children!
Please take responsibility for supervising your children, especially at the swing set and pool, as well as within the entire property. We assume no liability.