Cancellation policy
1. Arrival daily from 4:00 p.m., departure by 11:00 a.m. on the day of departure. If the departure time is exceeded by more than 30 minutes, an additional night will be charged. Other arrival and departure times can be agreed individually with the landlord. If the tenant does not appear by 10:00 p.m. on the day of arrival, the contract is deemed to have been terminated. The landlord or a representative can then freely assign the property. A (proportional) repayment of the rent because of early departure is generally not possible.
2. Special requests and ancillary agreements are generally possible. They require written confirmation from the landlord. In the case of pets, the type and size must be specified.
3. Payment The rental contract becomes valid upon receipt of the down payment in the landlord’s account. The deposit of 50% of the rental amount is due within seven days of receipt of the booking documents. After the deposit has been paid, the remaining amount is due 14 days before arrival. If the payment deadlines are not met, the owner can withdraw from the contract. Failure to pay is considered withdrawal and entitles the landlord to re-rent. Additional costs for water, parking space, and waste are not charged. The energy costs are charged according to consumption. The price per kWh is given in the booking documents and can always be viewed on the website.
4. Withdrawal You can withdraw from the contract at any time. Cancellation must be made in writing. In the event of withdrawal, you are obliged to compensate us for the damage we have suffered: • from the day of the booking confirmation by the landlord to the 61st day before the start of the rental: no compensation • from the 60th day until 31st day before the start of the rental: the amount of the deposit • from the 30th day until the 15th day before the start of the rental: 50% of the total price • from the 14th day up to the 8th day before the start of the rental period, 80% of the total price. If the cancellation is made less than eight days before the start of the rental period, the full price must be paid. The date of receipt of your cancellation message counts. Previous payments will be calculated in. You can suggest a substitute who will enter into your contract under the conditions stated. Written notification suffices.
5. Obligations of the tenant The tenant undertakes to treat the rented items (holiday home, inventory and outdoor facilities) with care. If damage occurs to the holiday home and/or its inventory during the tenancy, the tenant is obliged to report this to the property management immediately. Deficiencies and damage already identified upon arrival must be reported immediately to the property management; otherwise, the tenant is liable for this damage. A reasonable period of time must be granted for the elimination of damage and defects. Claims from complaints that are not reported immediately on site are excluded. Complaints received by the landlord at the end of the stay or after leaving the holiday home are also excluded from compensation. In the event of any disruptions to performance, the tenant is obliged to do everything reasonable within the scope of their legal obligation to help remedy the disruption and to minimise any damage that may have occurred. On the day of departure, the tenant is to remove personal belongings, household waste is to be disposed of in the designated containers, and crockery is to be stored clean and washed in the kitchen cupboards.
6. Data protection The tenant agrees that the necessary personal data will be stored, changed, and/or deleted as part of the contract. All personal data is treated with absolute confidentiality.
7. Liability The advertisement was created to the best of our knowledge. We are not liable for any influence on the rented property by force majeure, by power and water failures customary in the country, and by storms. Likewise, there is no liability in the event of unforeseeable or unavoidable circumstances such as official orders, sudden construction sites, or disruptions caused by natural and local events. However, the landlord is happy to help with solving the problems (as far as this is possible). Liability on the part of the tenant for the use of the play and sports equipment provided is excluded. The arrival and departure of the tenant is their own responsibility and liability. The landlord is not liable for personal belongings in the event of theft or fire. The tenant is fully liable for wilful destruction or damage.
8. Final provisions The photos and text on the website or in the flyer serve as a realistic description. 100% correspondence with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the amenities (. e.g. furniture) provided that they are equivalent. Should one or more provisions of these terms and conditions be or become invalid, this does not affect the validity of the remaining conditions. The ineffective provision is to be replaced by an effective one that comes as close as possible to the economic and legal will of the contracting parties. German law applies. The place of jurisdiction and place of fulfilment is the place of residence of the landlord.