Cancellation policy
General Rental Conditions
1. General:
1.1. The provision of the holiday accommodation is made by handing over the house keys.
1.2. The holiday accommodation must be occupied by 20:00 at the latest on the day of arrival unless another agreement has been made. Tenants who cannot arrive before this time must inform the landlord.
1.3. Any defects concerning the holiday accommodation must be reported immediately at the beginning of the rental period, but at least within 24 hours of the start of the rental, to the landlord/owner, to give the landlord the opportunity to rectify the defects to satisfaction. After this period, no complaints regarding the accommodation can be submitted.
1.4. The landlord cannot be held liable for the consequences of theft, accidents, or damage to the tenant's property unless it was caused by the landlord. However, the landlord can never claim more costs than would be paid by a normal liability insurance under these circumstances.
1.5. On the day of departure, the tenant must leave the holiday accommodation by 10:00 unless another agreement has been made.
2. Reservation and Payment
2.1. A reservation can be made in writing or by telephone and is binding for the tenant as well as Walcheren Vakanties, provided the desired holiday accommodation is available for the specified period.
2.2. After reserving the holiday accommodation, the tenant will receive a reservation confirmation/invoice.
2.3. A deposit of 50% of the rental amount (including all additional costs) must be transferred to the account of Walcheren Vakanties within 7 days of the reservation date, the remaining 50% of the rental amount (including all additional costs) must be paid at least six weeks before arrival.
2.4. For a reservation within 6 weeks before arrival, the entire rental amount must be paid immediately.
2.5. For a reservation within 1-3 weeks before arrival, the entire rental amount must be paid immediately.
2.6. Late payment may result in the cancellation of the reservation.
2.7. Administration costs will be charged per reservation.
2.8. Any costs for cash payment and/or transfer are at the tenant's expense.
2.9. Paying the (advance) payment indicates that the tenant has taken note of and agrees with the general conditions and the full description of the holiday accommodation they have rented.
3. Rights and Obligations of the Landlord:
3.1. The landlord is obliged to hand over the holiday accommodation with furnishings clean and in good condition at the beginning of the rental period.
3.2. The landlord may inspect the holiday accommodation at all reasonable times or have it inspected by prospective tenants.
3.3. Any additional costs must be mentioned in the rental contract.
3.4. Except in cases of intentional or gross negligence on the part of the landlord, the landlord assumes no liability in the event of loss, theft, damage, or injury of any kind to the tenant or the tenant's property during the rental period and/or as a result of staying in the rented holiday accommodation. The landlord is, in any case, liable only up to the amount of the net rent.
4. Rights and Obligations of the Tenant
4.1. The tenant may not stay in the holiday accommodation with more people than agreed in this rental agreement unless with written consent from the landlord. If the number of people is exceeded without written consent, the contract will be considered null and void without any rights to compensation (meaning the tenant must leave the rental property immediately).
4.2. The tenant may only use the rental property as a holiday accommodation, may not practice a profession or open a business in it, and may not sublet or provide the rental property for use by third parties.
4.3. A group of tenants under 23 years is only allowed after written consent from the landlord.
4.4. The tenant shall treat the rental property as their own, with the tenant being responsible for any damages incurred during the rental period, including damage to or loss of (parts of) the furnishings, unless the tenant can prove that they did not cause the damage.
4.5. The stay in the holiday accommodation is entirely at the tenant's own risk. The tenant also assumes responsibility for their guests and/or family. The burden of proof lies with the landlord, therefore the tenant must have liability insurance.
4.6. The tenant must leave the holiday accommodation clean and free of damage at the departure date and time at the end of the rental contract. If this is not the case, the landlord is entitled to charge additional costs.
4.7. The tenant may only bring pets with written consent from the landlord.
4.8. It is not allowed to use other washing or cooking appliances in the holiday accommodation than those installed or placed by the landlord.
4.9. The tenant should, unless otherwise agreed, bring their own laundry.
4.10. The holiday home may only be used for tourist purposes; commercial use is not permitted.
5. Option Right
5.1. You can revoke any reservation within 24 hours from the reservation date. This must be reported by telephone.
5.2. For cancellations after these 24 hours, the cancellation conditions remain in full force (see point 6).
5.3. For a reservation within 8 weeks before the start of the rental period, this option right does not apply, and the normal cancellation conditions apply (see point 6).
6. Cancellation
6.1. The landlord may be forced to cancel or dissolve the rental contract due to special circumstances. Cancellation and release must be in writing. In this case, the landlord will do their utmost to offer the tenant an alternative. If this is not to the satisfaction of the tenant, the landlord must, without any liability of the landlord, refund all amounts paid by the tenant.
6.2.1. Cancellations and dissolutions must first be reported by telephone, after which you must confirm this, with the rental contract attached, by registered mail. This letter must be addressed to Walcheren Vakanties.
6.2.2. For cancellations within 24 hours after the reservation, the option right is in force (see point 5).
6.2.3. For cancellations after 24 hours and up to 3 months before the start of the rental period, 15% of the rental sum will be charged.
6.2.4. For cancellations between 3 months and one month before the start of the rental period, 50% of the rental sum will be charged.
6.2.5. For cancellations between one month and one week before the start of the rental period, 75% of the rental sum will be charged.
6.2.6. For cancellations less than a week before the start of the rental period, 100% of the rental sum will be charged.
At any time, administration costs will be charged for cancellations.
6.3. The landlord will create a cancellation invoice after receiving a cancellation from the tenant, taking into account the provisions of this article. Amounts already paid will be settled according to the content of the cancellation invoice, and any balances in favor of the tenant will be refunded.
7. Changes
If you want to make a change in an already concluded rental contract, report this directly to Walcheren Vakanties. These changes will be confirmed in writing by Walcheren Vakanties, the associated costs are €7.50 per change. Changes in the rental period are only possible up to 3 months before the start of the trip. For changes to a cheaper rental period, the original total price remains in effect. Changes to the holiday accommodation are considered cancellations (see point 6).
8. Dissolution
8.1. Walcheren Vakanties and the landlord/owner are entitled to dissolve the rental contract, without notice or legal steps, if:
-at the beginning of the rental period the full rental sum has not been paid.
-the tenant leaves the rented holiday accommodation prematurely.
-the tenant fails, without prior notification, to occupy the rented holiday accommodation on the day of the start of the rental period before 20:00.
-the tenant does not comply with the obligations of this rental contract and/or house rules.
8.2. Leaving the rented holiday accommodation nullifies all rights to any unpaid compensations.
9. Conflicts
Despite the utmost care and effort of the landlord and Walcheren Vakanties, it is still possible that a tenant has a justified complaint. Tenants must report any complaints and technical malfunctions immediately to Walcheren Vakanties, to give Walcheren Vakanties the opportunity to rectify the matter immediately. In the meantime, the tenant must take all steps that can reasonably be demanded of them to limit any damage. If the complaint is not resolved to satisfaction, the tenant has the opportunity to submit the complaint in writing to Walcheren Vakanties, Duinweg 1, 4356 AP, Oostkapelle, within 2 weeks after the complaint arose.
All disputes that may arise between the parties and cannot be decided otherwise than by court will be settled by a competent judge in Middelburg.
10. Miscellaneous:
10.1. Walcheren Vakanties acts as an intermediary between tenant and landlord/owner.
10.2. It is possible that construction work, such as road construction and/or (re)building activities, is being carried out in the immediate vicinity of the rented holiday accommodation. Walcheren Vakanties and the landlord cannot accept responsibility or liability for any inconvenience caused.
10.3. We would like to point out that the furnishings and comfort of all holiday accommodations meet the minimum standard of the rural population, but may differ from the urban norms (that you are used to).
10.4. Walcheren Vakanties takes great care in the accuracy of the information provided by the landlord and in compiling and distributing it. However, we cannot guarantee that the current state matches the aforementioned due to possible changes over time.
10.5. The owner remains fully responsible for the general condition of the holiday accommodation.
10.6. Walcheren Vakanties is not responsible for the provision of incorrect information, we assume no liability for any damage that may result from this.
10.7. All contracts concluded between Walcheren Vakanties and the tenant are subject to Dutch law.